In order to use this website (hereinafter referred to as the SITE), please read the terms written below. If you make any purchases from the SITE, including insurance policy, flight ticket, you represent and undertake that you are at least eighteen (18) years old and that your use of the SITE for such purposes does not violate any law. If you do not accept this Bilet.com Website Terms of Use (Terms of Use) on this page by checking the box written "I accept the Terms of Use" before making the aforementioned purchases, and in cases where you will not make any purchases, please stop using the SITE. Your continued use of the SITE will mean that you accept these terms.
1.1. The owner of the SITE is University Mah. Digital Trade Yazılım Bilişim Eğitim Danışmanlık ve Turizm Ticaret A.Ş., residing at Sarıgül Sok No: 37/1 Avcılar – İstanbul. and affiliated companies. (hereinafter referred to as Bilet.com) and travel services are provided by 3rd parties. The owner of the SITE reserves the right to change the information, forms, content, SITE, terms of use of the SITE at any time.
1.2. Those who benefit from the services offered on this SITE with a certain price or free of charge, or any natural and legal person who access the SITE in any way, are deemed to have accepted the following terms of use. Bilet.com may change these Terms of Use at any time. These changes will be published on the SITE periodically and will be valid on the date of publication. Every natural and legal person who makes use of the SITE services and accesses the SITE is deemed to have accepted every change made by Bilet.com to these Terms of Use in advance.
1.3. These Terms of Use are also an integral part of any contract made and/or to be made with the USERS and their business partners who will benefit from Bilet.com services.
1.4. As explained below, flight ticket sales transactions made through the SITE are handled by Akdeniz Petur Turizm Seyahat Tic. Ltd. Sti. by BILETAL İÇ VE DIŞ TİCARET A.Ş. being carried out.
1.5. The owner of the SITE, separately charging the content and services it offers; It reserves the right to earn income through items such as commissions, advertisements, sponsorships through the SITE.
2.1. SITE: The website that can be accessed from the online environment where various services and content are offered within the framework determined by Bilet.com;
2.2. USER(S): Every natural and legal person(s) accessing the SITE from the online environment;
2.3. LINK(S): The link(s) that enable access to another website, files, content or from another website to the SITE, files and content through the SITE;
2.4. CONTENT(S): Refers to all kinds of information, files, pictures, figures, prices, etc. visual, literary and auditory images published or accessible from the SITE and/or any web site.
3.1. Bilet.com constantly checks the accuracy and up-to-dateness of the information available on the SITE and presented by it. However, despite all the careful work, the information on the SITE may not be up-to-date and up-to-date. In any way, about the up-to-dateness, accuracy, conditions, quality, performance, marketability, suitability for a particular purpose of the information on the SITE, and its effect on other information, services or products on the SITE, including but not limited to, related or independent, No warranty or commitment is made, either express or implied. In addition, Bilet.com is completely free to determine which of the services and CONTENT it opens to access within the SITE will be subject to a fee.
3.2. Those who benefit from the services offered by Bilet.com and those who use the SITE can only transact through the SITE for legal and personal/corporate purposes. The legal and criminal responsibility of the USERS in every transaction and action they take within the SITE belongs to them. Each USER shall not engage in any work or action that would infringe the rights of Bilet.com and/or any other third party; shall not disclose written, visual and auditory information, and any personal written, visual and audio information disclosed to Bilet.com shall be used and processed in any way, while it is disclosed to Bilet.com and Bilet.com's partner aircraft, bus and other service providers. , accepts, declares and undertakes that it has given its consent to Bilet.com for its storage, disclosure, disclosure and sharing to third parties, and that the user is responsible for any damages that may be incurred by Bilet.com due to sharing this information. The USER shall not reproduce, copy, distribute, process the pictures, texts, audiovisual images, video clips, files, databases, catalogs and lists contained in the SITE, directly and/or indirectly with Bilet.com, either by these actions or by other means. accepts and undertakes that it will not enter into competition.
3.3. Bilet.com, the institutions it cooperates with, Bilet.com employees and managers, Bilet.com authorized dealers are not directly responsible for the services provided by third parties and the contents published within the SITE. The commitment of the accuracy and legality of the information, content, visual and audio images provided and published by any third party is entirely the responsibility of the third parties who perform these actions. Bilet.com does not undertake or guarantee the security, accuracy and legality of the services and CONTENT provided by third parties. Unless Bilet.com clearly states that the service subject to comparison is provided by itself, the USER accepts and undertakes that the services provided by Bilet.com are only comparison services, that no intermediary service is provided between the USERS and those who provide the service, and that Bilet.com is not the party to the disputes that may arise.
3.4. USERS agree and undertake that the information and the CONTENT provided to Bilet.com by them within the SITE are correct and in compliance with the law. Bilet.com, to investigate the accuracy of the information and CONTENT transmitted by the USERS to Bilet.com or uploaded, changed and provided by them through the SITE; undertakes and guarantees that this information and content is safe, correct and legal.
3.5. The USERS accept and undertake that they will not engage in activities that will lead to unfair competition within the SITE, in accordance with the provisions of the Turkish Commercial Code, and that they will not carry out any actions that will undermine the personal and commercial reputation of Bilet.com and third parties, and infringe or attack their personal rights.
3.6. Bilet.com reserves the right to change the services and CONTENT within the SITE at any time. Bilet.com may use this right without giving any notice and giving priority. USERS should check that any content, information, materials and data they share on this SITE are correct and complete. The SITE is not responsible for any damages of the USERS, including but not limited to the damages arising from inaccurate or incomplete information. If the SITE detects that this content, information, material and data is inaccurate or incomplete, it may request changes and/or corrections. The user has to fulfill such requests immediately. Changes and/or correction requests requested by Bilet.com can be made directly by Bilet.com if deemed necessary. The damages, legal and penal responsibilities that arise or may arise due to the fact that the changes and/or correction requests requested by Bilet.com are not fulfilled by the USERS in a timely manner belong entirely to the USERS.
3.7. Bilet.com may use, process, classify and store the information transmitted to it by the USERS through the SITE, in accordance with the terms of the contracts made with the USERS and other parties (Bilet.com's affiliates or 3rd party service providers) within the scope of the Privacy Policy. , can be converted into various service packages and service offers in accordance with the interests of the USERS. Bilet.com also; User or visitor's identity, address, e-mail address, telephone, IP address, which parts of the SITE he has visited, domain type, browser type, date and time, etc., can be found within the scope of the agreements made with the USERS, business partners and parties. and statistical evaluation and providing personalized services. The TR ID number that the SITE may request from you for various transactions will not be stored on the SITE if the purchase is not made. USERS accept and undertake that the risk arising from the information they send is their own.
3.8. According to Article 20 of the Regulation on Distance Contracts, which entered into force within the framework of the Consumer Protection Law No. 6502, Bilet.com is a company that mediates the establishment of a distance contract on behalf of the seller or supplier by using or making available remote communication tools within the framework of the system it has created. According to the Distance Contracts Regulation, sellers and providers are directly responsible to the consumer in the provision of transportation and accommodation services and in providing the necessary information. Bilet.com is only obliged to keep the transactions made for 3 years and to provide this information to the relevant institutions, organizations and consumers if requested.
5.1. The information accessed within this SITE or provided by the USERS in accordance with the law and the information of this SITE (including but not limited to the source code, purpose program, infrastructure, ideas, algorithms, or any software, document or data, design, design, text, image, html code and other codes) all elements (together referred to as Bilet.com's Copyrighted Works) belong to Bilet.com and/or have been obtained by Bilet.com from a third party under license. USERS do not have the right to resell, process, share, distribute, exhibit Bilet.com services, Bilet.com information and Bilet.com's Copyrighted Works, or to allow anyone else to access or use Bilet.com's services. Except as expressly permitted by Bilet.com within the scope of these Terms of Use, USERS cannot reproduce, process, distribute or create derivative works from Bilet.com's Copyrighted Works.
5.2. In cases where Bilet.com is not expressly authorized within these Terms of Use, Bilet.com; Bilet.com reserves all its rights regarding its services, Bilet.com information, Bilet.com Copyright Works, Bilet.com trademarks, Bilet.com commercial appearance or other assets and information provided through this SITE. By accepting these Terms of Use, not to reverse engineer, decompile, decompile or otherwise exploit the Copyrighted Works of Bilet.com; not to remove proprietary warnings and labels from Bilet.com's Copyrighted Works, not to modify or translate derivative works based on them, not to create such works; You agree not to copy, distribute, pledge, assign or transfer the Copyrighted Works of Bilet.com or establish any right in favor of anyone. If you use Bilet.com's Copyrighted Works in any country in the European Community; prohibitions on modifying, translating, reverse engineering, decompiling, decompiling or creating derivative works based on the Services or the Software, your rights under the legislation implementing the EC Council Directive on the Legal Protection of Computer Programs. does not affect it. Except as permitted in these terms of use, the use of any part of Bilet.com's copyrighted works is prohibited and infringement of third parties' intellectual property rights may require your civil and criminal liability, including compensation for possible material damage due to copyright infringement. .
In all cases considered force majeure, Bilet.com is not liable for late performance or non-performance of any of these Terms of Use and Privacy Policy. These and similar cases shall not be deemed as delay or non-performance or default by Bilet.com, or Bilet.com shall not be liable for any compensation for these cases. The term force majeure shall be interpreted as events beyond the reasonable control of the relevant party and which Bilet.com could not prevent despite due diligence. In addition, situations such as, but not limited to, natural disasters, riots, wars, strikes, communication problems, infrastructure and internet failures, power cuts and bad weather conditions, attacks on the SITE and the system despite the necessary information security measures taken by Bilet.com. included in force majeure events.
In case there is an element of foreignness in the implementation and interpretation of these Terms of Use and in the management of legal relations arising within these Terms of Use, Turkish Law will be applied, excluding the Turkish conflict of laws rules. Istanbul Central Courts and Execution Offices are authorized in the settlement of all kinds of disputes that arise or may arise due to these Terms of Use.
These Terms of Use become effective on the date they are announced by Bilet.com on the SITE. USERS accept the provisions of these Terms of Use by using the SITE. Bilet.com may change the provisions of these Terms of Use at any time, and the changes will enter into force on the date they are published on the SITE by specifying the version number and date of change.
1. General Rules for Air Ticket Purchase; All reservation, ticket sales, cancellation and change transactions related to tickets purchased through Bilet.com are carried out by Akdeniz Petur Turizm Seyahat Tic. Ltd. Sti. is done by. Payments related to ticket sales are also made by Akdeniz Petur Turizm Seyahat Tic. Ltd. Sti. is taken by Akdeniz Petur Turizm Seyahat Tic. Ltd. Sti. is authorized. In all ticket purchases and reservations made on Bilet.com; National and International General Flight Rules, together with Flight Safety Rules; All rules applied by the said airline company regarding the cancellation information of the ticket, including the ticket fees and transportation rules, the prices to be deducted in case of cancellation, the refund of the ticket, the change of reservation shall apply. In cases where the flight is not made on time, canceled, postponed to a later date, the flight company does not accept the passenger and/or their belongings, the ticket buyer is not suitable for the flight, the validity period of their passport is insufficient, or a valid identity document is not available, Bilet.com is not responsible. they admit that they are not. The USERS declare that they have read these terms and accepted the terms, together with the approval of the terms of use, in each ticket sale and reservation.
2. On Bilet.com, reservations and flight ticket sales can be made for a maximum of 4 passengers (excluding infants) at a time.
3. Air tickets cannot be booked for single children on Bilet.com. It is absolutely necessary to book a flight ticket with 1 adult, 1 over 65 years old or 1 student passenger. Infant passengers (0-2 years old) travel on lap, airlines do not reserve seats for infant tickets.
4. Online ticket purchases from Bilet.com can be made with all bank cards and the 3D Secure system is mandatory. You can learn the necessary information about the use of 3D Secure from your bank. During your purchase, some information may be requested from you for security reasons (Security questions determined by banks may vary according to banks). When you approve the ticket purchase, the ticket amount (including tax and other costs) will be collected from your card by our contracted authorized agency and an Electronic Passenger Ticket will be issued that you can print out from the system.
5. Depending on the airline and flight/price class, optional flight tickets can be booked from Bilet.com. When making your reservations, be sure to pay attention to the ticketing option of the Airline Company. The follow-up of this option belongs to the person who made the reservation. You can purchase your optional reservations later on Bilet.com before the option date/time.
6. The option periods applied for your optional reservations are automatic option periods applied by the Airlines, and Bilet.com has no right of intervention. Bilet.com cannot be held responsible for not issuing the flight ticket during the option period.
7. It is not possible to change the name of the reservations made on Bilet.com and transfer a purchased flight ticket to another name.
8. When you confirm the purchase of the ticket, the amount of the flight ticket (including taxes and other costs) will be charged to the bank card used for the payment. The owner of the debit card to which the payment is made does not have to be one of the passengers to travel. However, it may be the case that the ticketing airline may request that the debit card from which the payment is made be shown at check-in. In such a case, if the debit card cannot be presented, Bilet.com will not be liable if the passenger applies for a refund on the grounds that he cannot use the flight.
9. Bilet.com and its contracted agents working on the ticketing side are intermediary institutions between the customer and the airline companies. For this reason, Bilet.com or its contracted agents will not be held responsible if the flight cannot be performed due to the flight rules and restrictions of the airline from which the flight ticket is purchased.
10. After payment, your trip will be considered final. Cancellations and changes that you will make in your reservation record and flight ticket will be processed in accordance with the rules and conditions of the relevant airline. The user accepts, declares and undertakes that he/she is obliged to comply with the written rules and notify these rules to the passengers with whom he/she has made a reservation or purchased tickets, and that Bilet.com shall not be responsible for any complaints and grievances that may arise otherwise.
11. Airlines may charge additional fees for baggage, airport boarding (check-in), preferred seat selection, in-flight entertainment & communication systems, wheelchair service, food, beverages and snacks. Such additional services may not be included in the flight ticket, in such a case additional fees must be paid directly to the airline. Our company is not responsible for such additional costs that may arise.
12. Bilet.com is not liable for any material and moral liability due to the flight failure to start on time, and/or aircraft delays, malfunctions, weather opposition, strikes and public movements, occupancy, delays, unavailability of ground conditions, force majeure, extraordinary circumstances, accidents and similar events. cannot be loaded.
13. The flight route specified on the ticket must be used in order. Continuation or return of missed or missed flights may completely invalidate the ticket.
14. A direct flight is defined as a Non-Stop flight. Indicates that there will be no need to change aircraft during the trip. In some cases, the stopover is for refueling, and passengers who will take a direct flight are generally not disembarked. However, the passenger accepts, declares and undertakes that Bilet.com is not responsible for any delays and damages that may arise in case of unloading or transferring passengers to another aircraft for any reason.
15. Regulations vary with each airline, but some airlines may refuse to carry female passengers with a gestational age of 28 weeks or more on an outbound and/or return flight. Where necessary, the passenger is obliged to contact the relevant airline to confirm this information.
16. In some cases, two one-way tickets are issued for domestic flights to create combinations of different airlines for outbound and return flights in order to benefit from more convenient, affordable and special fares. This means there will be two separate booking records (one for outbound flight and one for return flight). It should be noted that both reservations will have their own rules. If you have to cancel one of these flights, the other will not be affected, and you will not have to pay any additional fees or penalties for the remaining flight ticket. It also means that if the outbound flight is not used, the return flight (or vice versa) will not be affected. The change or cancellation of a reservation does not affect the other flight reservation and the rules of the current flight remain valid.
17. The departure times shown on Bilet.com are set according to the official hours of the relevant airlines, and these times and dates can be changed by the Airline Companies. In this case, if the Airline Company notifies Bilet.com or the contracted agency that it works for this flight, Bilet.com or its contracted agency shall send the relevant reservation to the mobile phone number and/or e-mail address specified by the user during the reservation. this transmits change information. It is assumed that the notifications sent (sms and e-mail) are delivered and received on the transmission date. The user is responsible for the accuracy of the e-mail address and mobile phone number, which must be notified to Bilet.com at the time of booking.
18. Bilet.com, regardless of its source and reason, is liable for malfunctions, accidents, losses that may occur in transportation vehicles, travel destinations and accommodation facilities, and the damages, losses, additional costs and liabilities that may arise due to these, individually and/or jointly with transportation and accommodation institutions. cannot be held responsible.
19. On domestic flights; It is necessary to be at the airport 90 (ninety) minutes before the scheduled departure time of the aircraft. In international flights; It is necessary to be at the airport at least 3 (three) hours before the scheduled departure time of the aircraft. Passengers who do not comply with these deadlines lose all their rights regarding that flight.
20. Reservation, ticketing, cancellation and change processes regarding the tickets purchased from Bilet.com are handled by Akdeniz Petur Turizm (IATA Code: 8822861), unless specifically stated at the time of purchase.
21. It is strictly forbidden to make inquiries under a false name. Penalty notifications to be made from the airline regarding inquiries under a false name will be invoiced to the passenger. The passenger is deemed to have accepted to pay this amount.
1. Changes, cancellations and refunds for reservations made on Bilet.com, including domestic and international flights, must be made by the user through Bilet.com or its contracted agency, through the telephone numbers provided on Bilet.com. In case the aforementioned transactions are made directly through the airline from which the ticket is purchased, the changes made will not be displayed in the user's records within Bilet.com. In this case, all the details about the flight must be followed on the airline from which the change was made and the ticket was purchased. In such a case, the e-mails and SMS sent by the contracted agency regarding the ticket purchased from Bilet.com and/or Bilet.com are not liable.
2. Refund and cancellation penalty fee will be applied for purchased airline tickets within the framework of airline cancellation rules.
3. All responsibility for cancellations and refunds for tickets purchased from Bilet.com belongs to the user who purchased the ticket.
4. The Service Fee collected during ticketing will not be refunded, and no additional service fee will be charged for refunds.
5. Promotional tickets cannot be canceled or refunded.
6. If the airlines initiate a different application in terms of changes and cancellations, the current application will be taken into account.
7. Refunds of refundable flight tickets are made only to the bank card used in ticket purchases. If the cardholder;
7.1. If another card of the same bank is used, a refund will be made to the cardholder's account.
7.2. If he has stopped working with the bank, he can call Bilet.com or the call center of his contracted agency with the official letter he received from the bank.
8. As a general airline rule, when it is determined that more than one reservation has been made for the same airline within the same date range for a single person, only one of the reservations determined to be duplicated due to the reservation rules will be valid. For this reason, if you make the reservation on behalf of the same person several times, Bilet.com will not be responsible for the cancellation of all your reservations.
1. You can get help from Bilet.com call center regarding the change of flight ticket.
1. Baggage allowances determined by the airlines according to domestic or international lines, long, medium or close distances are essential for ticketing made through Bilet.com. Excess baggage is subject to the fee determined by the airline.
2. Baggage and in-flight pets/musical instruments etc. You can report other materials by calling our Call Center number. Bilet.com assumes no responsibility if your requests, which will be reported to the airline as a note, are not accepted by the airline during check-in.
3. A liquid restriction has been introduced for in-flight hand luggage. Please get information about this from the relevant airline's website.
A. General Rules for Bus Ticket Purchase; All reservation, ticket sales, cancellation and change transactions related to tickets purchased on Bilet.com are handled by Biletal İç ve Dış Ticaret A.Ş. is made by. Payments related to ticket sales are also made by Biletal İç ve Dış Ticaret A.Ş. is taken by The USERS declare that they have read these terms and accepted the terms, together with the approval of the terms of use, in each ticket sale and reservation.
B. The user purchases the right to purchase a bus boarding pass/ticket on www.bilet.com. The User must receive the Financial Passenger Ticket from the ticket sales points of the Carrier Company by presenting the printout of the boarding pass/ticket purchase right by the User on www.bilet.com. The Financial Passenger Ticket is issued only by the Carrier.
C. Boarding passes contain all the information on financial passenger tickets. Financial passenger tickets can be purchased from the carrier company branch at the bus station where the flight will take place, one hour before the boarding time. The boarding pass, which turns into a financial passenger ticket, loses its validity. All transactions related to the ticket are made on the financial passenger ticket.
D. Tickets/boarding pass purchased on www.bilet.com are only valid for the date, time and route written on it. Tickets that are not used on the day, time and route written on them and that are not used on time (not converted into Financial Passenger Tickets) will be deemed invalid. An unused boarding pass is postponed to the desired date or converted into Open Money to be used within 90 days, when an application is made to Biletall 24 hours before the departure time. Open Coins not used within 90 days will be automatically canceled.
E. The resulting open money can be used in other companies except Metro Turizm and Ulusoy Turizm.
The rules determined by the company are valid for F. Metro Turizm tickets; Cancellation, change and open ticket transactions can be processed from the Metro Turizm call center.
G. No refunds can be made for transactions made with debit cards.
H. It is the carrier's responsibility to arrange the flight specified on the boarding pass. Flights may be canceled or postponed by the carrier company for various reasons. The procedure to be applied in the cancellation or postponement of a voyage is determined and announced by the carrier company. In case of cancellation or postponement, all information including refunds can be obtained from Biletall, the call center at 0 850 360 3258, the branches of the carrier company and the call center of the carrier company.
I. Those who receive the boarding pass are deemed to have accepted all the conditions written on the tickets of the carrier company. The boarding pass is a receipt. Bilet.com cannot be held responsible for any negligence or defect that may occur during the journey. Bilet.com is not responsible for any delays, accidents, loss of property or life that may occur during the journey. This responsibility belongs to the bus owner involved in the accident. Those who receive service from Bilet.com are deemed to have accepted this condition in advance and irrevocably.
J. Financial Passenger Tickets can be received from the Carrier's ticket sales points until the departure time. However, it is recommended that the Financial Passenger Ticket be received at the latest 30 (thirty) minutes before the departure for any mishap or delay. In order for the Financial Passenger Ticket to be delivered to the User, the credit card used in the purchase of the Ticket from www.bilet.com and the picture identity document of the person for whom the Ticket is issued must be submitted to the Carrier Company official. A Ticket that turns into a Financial Passenger Ticket loses its validity. All transactions related to the ticket are made on the Financial Passenger Ticket.
K. Tickets cannot be refunded after the trip has taken place.
L. 30 kg. Carrier companies may charge a handling fee for baggage exceeding the amount. The criminal liability arising from the examinations to be made at the administrative and judicial authorities of the goods given to the baggage after showing the ticket and receipt belongs to the baggage owner.
M. The Carrier Company has the right to change the price in the reservation process.
N. Biletall will send information, announcements, sms and e-mails to the e-mail address and mobile phone entered during the transaction.
O. Those who buy boarding passes from Biletall and who travel are deemed to have accepted the terms of this contract.
* Discount categories (Child, student, disabled, 65+, press, veteran) are not valid on PROMO tickets.
* PROMO tickets are non-refundable.
* In cases where there is more than 1 hour before the departure time, 50% of the ticket amount can be cut and only the current flight schedule and period can be changed.
* Changes cannot be made when there is less than 1 hour before the departure time.
* Baggage allowance per person is 20 kg.
* Discount categories (Child, student, disabled, 65+, press, veteran) are valid on ECO tickets.
* In cases where there is more than 12 hours before the departure time, 10% of the ticket amount can be deducted and only the current flight schedule and period can be changed.
* In cases where the departure time is between 12 hours and 1 hour, 30% of the ticket amount can be deducted, and ticket changes or refunds can be made only within the current flight schedule and period.
* No changes or cancellations can be made if there is less than 1 hour before the departure time.
* Baggage allowance per person is 20 kg.
* Discount categories (Child, student, disabled, 65+, press, veteran) are valid on BIZ tickets.
* In cases where there is more than 12 hours before the departure time, ticket changes or refunds can be made without penalty.
* In cases where the departure time is between 12 hours and 1 hour, 30% of the ticket amount can be deducted, and ticket changes or refunds can be made only within the current flight schedule and period.
* Changes cannot be made when there is less than 1 hour before the departure time.
* Baggage allowance per person is 30 kg.
* The price of the special FIRST CLASS ticket valid for 4 people on the Yenikapı-Bursa route includes 1 car or jeep and 4 people.
* The price of the special FIRST CLASS ticket valid for 8 people on the Yenikapı-Bandırma line includes 2 cars or jeeps and 8 people.
* Discount categories (Child, student, disabled, 65+, press, veteran) are not valid on FIRST CLASS tickets.
* In cases where there is more than 24 hours before the departure time, 10% of the ticket amount can be deducted, and ticket changes or refunds can be made only within the current flight schedule and period.
* Baggage allowance per person is 30 kg.
IDO TICKET TERMS OF USE:
As of 14 May 2012, the use of mobile phones is allowed on all fast ferries and sea buses.
Ticket sales through all our sales channels end 5 minutes before the departure time.
If the ship's capacity is full before the departure time of our Domestic Sea Bus services, the Sea Bus may depart before the time specified in our timetables.
Pedestrian passengers traveling with discounted tickets are required to present to the terminal officers the discounted pass showing their discount rights.
In the event that our passengers traveling with vehicles purchase tickets for the wrong vehicle type, they are required to re-buy tickets for the correct vehicle type from the terminal counters. In case of disagreement on the vehicle type, the license information will be taken as the basis.
LPG and CNG powered vehicles are not accepted for FE cruises.
It is forbidden to travel in a vehicle on ferries with closed garages. After parking your vehicle, you should go to the passenger lounge.
For Renault Kangoo, Fiat Doblo, Ford Connect and similar types of vehicles, a Minivan type vehicle ticket must be purchased.
The number of bicycles accepted for domestic and international sea bus services is limited to three (3) and they are carried free of charge.
The number of bicycles accepted for fast ferry services is limited to ten (10) and they are carried free of charge.
OBLIGATIONS OF PASSENGERS
Passengers are required to present their Budo ticket for boarding.
During the expedition, he should place his luggage, other than hand luggage, in the section indicated by the officers.
At least 15 minutes to the passenger departure time. must be present at the departure terminal. Otherwise, the carrier; With the right granted by the Passenger Carriage Agreement, it may refuse to provide the transportation service without refunding the travel fee.
Children under the age of 10 cannot travel unless accompanied by a parent.
All passengers aged 6 and over are required to travel in a separate seat.
Children between the ages of 0-6 who do not occupy a seat with an adult can travel free of charge on the lap.
Disabled passengers can only travel with an adult accompanying person. It is obligatory for the accompanying person to purchase a Passenger Ticket for the trip.
Passengers may carry one handbag (total weight not exceeding 8 kg) and one suitcase (total weight not exceeding 25 kg) in the cabin. Passengers carry extra luggage, cargo, etc. For goods, 1 full passenger must pay an additional ticket price.
It is forbidden to carry baggage or to take materials and goods into the sea transportation vehicle, which is illegal, may endanger the safety of navigation, harm another passenger or BUDO personnel, and cause discomfort.
PASSENGER TICKET, CHANGE AND CANCELLATION OF TRAVEL
The right to travel with this document cannot be transferred to another person.
If there is more than 12 hours to the departure time in ticket cancellations, 15% of the ticket price will be cut and the ticket can be canceled only within the current flight schedule and period.
If there is a time between 12 hours and 1 hour before the departure time, 35% of the ticket price can be deducted and the ticket can be canceled only within the current flight schedule and period.
If there is less than 1 hour before the departure time, the ticket cannot be canceled or changed.
Seat changes can be made free of charge via the call center.
The purchase of the trip means that these conditions are accepted by the passenger.
BUDO officers have the right to check whether the Budo ticket belongs to the passenger who wants to board the vehicle, by asking the passenger for a valid identity document.
In case of flight cancellations due to force majeure; All ticket prices purchased from the call center and the internet are automatically refunded by the system, and for tickets purchased from other sales channels (sales points where physical service is provided such as box offices and agencies), the entire ticket price is refunded, provided that an application is made within 1 month from the travel date.
If a round trip ticket has been purchased, the cancellation of the round trip by BUDO does not necessitate the cancellation of the return flight. If the passenger whose departure has been canceled at the same time has purchased a round-trip ticket, they can cancel their return ticket from the website, call center (by registering) and mobile application until the return flight time without any cancellation deduction.
The passenger cannot claim any rights against BUDO due to delay in departure and arrival times.
BURULAS INC. reserves the right to change these rules without notice when deemed necessary.
DISCOUNT TICKETS
Passengers who buy discounted tickets are checked for their identity cards or documents while passing through the boarding turnstiles. Please have the relevant discount entitlement document with you on your trip.
Passengers who provide a discount but do not show an identity document will be charged full tickets.
PETS
Small pets such as dogs (provided that they are wearing a muzzle), cats and rabbits can be transported in a hand cage, in a suitable area outside the passenger hall indicated by BUDO personnel.
Birds can be transported in the passenger lounge, provided that they are in their cages.
BUDO staff have the discretion to refuse to transport pets when their health is in doubt or safety concerns are raised.
In any case, pets will have transport documents in accordance with the relevant legislation and health certificates to be shown when asked.
In no way can BUDO be held responsible for the worsening of the health condition of the transported animal before, during or after the voyage.
1) CHECK – IN
a) Passenger Passport must be present at the Port Office to complete the check-in procedures at least 1 hour before the departure time in order to carry out visa checks and receive their tickets. Check-in process ends half an hour before the departure time. It is recommended to arrive earlier on weekends and during high season. Check-in can be done in all our offices before the departure day. 15 minutes from the passenger departure time. must be present on the ferry first. Our passengers are obliged to arrange the time they spend in the Cafeteria or Freeshop within the Port area according to these rules.
b) Special provisions for passengers traveling by vehicle;
Check-in procedures for passengers traveling by vehicle are only made at Ulusoy Port office. Passengers with vehicles (only the driver) have check-in priority, please inform the authorities about your situation. Passengers with vehicles must be present at the port 1 hour before the departure time for the check-in process. Vehicles arriving after 08:45 on morning cruises and after 18:15 on evening cruises lose their right to transport vehicles. *The Customs Enforcement Directorate does not process vehicles that arrive late. In Company Vehicles, if you are the owner of the company, the company signature circular or if you are an employee, a power of attorney from the notary is required. In order to be able to go abroad with the Rent a Car vehicle, a power of attorney must be obtained from the company through a notary public. Passengers going to Chios do not need to obtain an international driver's license. Yeşil Insurance is an additional insurance policy that makes your vehicle's insurance valid abroad. It can be obtained from insurance companies.
2) OPEN TICKETS
Open tickets can be taken to a scheduled flight only when the flight is appropriate. In order to close the open tickets, a ferry company should be contacted at least 1 day before the departure and the passenger should be informed about this before the travel.
The validity period of an open ticket is 6 months (must be used within the same season/year). Any ticket not used 6 months after the issuance date will be automatically cancelled.
3) LOSS OF TICKET
Passengers who lose their ticket have to buy a new ticket. Agents are not responsible for ticket losses for any reason. The found tickets should be sent to the Company Office immediately.
4) FAILURE TO TRANSFER TICKET
Passenger tickets issued in the name are non-transferable and cannot be resold to anyone else. If a ticket for carriage and reimbursement is presented by a person other than the person entitled to travel with a ticket, the carrier shall not be liable to the person entitled to travel on that ticket if it carries the good faith presenter or refunds the ticket to the presenter.
5) TICKET CANCELLATION AND REFUND REQUESTS
27.11.2014 tarihli Mesafeli Sözleşmeler Yönetmeliği’nin “Cayma Hakkının Kullanımı ve Tarafların Yükümlülükleri” ni düzenleyen “Üçüncü Bölüm” başlığı altında yazılı maddelerinin, “Yolcu Taşıma Hizmetleri” ne uygulanmaması sebebi ile; ALICI’NIN cayma hakkı bulunmamaktadır. “Yolculuğun İptali ve Ücret İade Şartları İşbu sözleşmeye göre satın alınan elektronik biletlerin, hiçbir şekilde yolcu, tarih, saat ve güzergah bilgilerinin değiştirilmesi satıcıdan talep edilemez. Alıcı işbu sözleşmeye göre satın aldığı bileti satış onayından sonra hiçbir şekilde değiştirmeyeceğini ve iade talep etmeyeceğini kabul ve taahhüt eder.” denmişse de Feribot firmaları Yolcularının sefer saatinden 2 gün önce bildirmek koşuluyla biletlerini 1 kez açığa alma (Yeşil Marmaris Lines biletlerinde açığa alma hakkı yoktur) ve yeniden tarihleme veya 1 kez yeniden tarihleme hakkı bulunmaktadır. Ücret iadesi talepleri kabul edilemeyecektir.
6) SITUATIONS WHERE THE PASSENGER IS NOT ALLOWED TO EXIT OVERSEAS OR ENTRANCE TO GREECE
The passenger, who is not due to the ferry companies, has a judicial, administrative, visa or the vehicle, pet, etc. that he wants to take with him. In cases that prevent entry / exit from
7) CANCELLATION / CHANGE OF THE voyage
Tickets are cancelled for trips that cannot be realised due to adverse weather conditions. Cancellation is carried out in accordance with the rules of the ferry companies. Bilet.com is not responsible for accommodation, food and beverage expenses that may arise due to adverse weather conditions, ship malfunctions and similar situations that are beyond the control of the ferry company.
In case of unscheduled Flag state controls, unplanned ship breakdowns, the ferry company's right of voyage time and ship change is reserved.
All rights of the Ferry Company regarding the cancellation and change of the voyage are reserved.
8) TICKET CONTROL
Tickets are checked with the help of barcodes on boardings on the ship cover. Passengers with canceled, changed dates or suspended tickets for any reason will not be allowed on board.
9) PASSENGERS WITH SPECIAL REQUESTS / PASSENGERS WITH PETS
Agencies should inform the Company Offices about passengers with special circumstances at least 2 hours before the departure.
For passengers traveling with pets, the necessary documents should be requested from the Company Offices and delivered to the Company office 2 days before the trip. The travel of the passenger cannot be confirmed without the approval of the Chios Veterinary Presidency.
1. Your ticket is valid only for ISFANBUL Theme Park. Visitors must keep this ticket with them during the validity period of the ticket.
2. Tickets must be original; It must bear the date of issue and must be presented before that date. The officer may request identification and matching signature, if necessary. Do not leave your ticket or invoice with you until the end of the visit. Legal action will be taken regarding fake tickets or fraudulent use.
3. With ISFANBUL Theme Park daily entrance tickets, you can benefit from all the units in the park throughout the day. However, fair games, dryer, souvenirs, food, beverage and photography services are not included in the ticket price, but are subject to a separate fee.
4. Tickets cannot be refunded or canceled for İSFANBUL Theme Park tickets.
5. İSFANBUL is not responsible for lost tickets.
6. A sold ticket is non-transferable and cannot be resold.
7. For the tickets obtained from different institutions, agencies and individuals other than ISFANBUL's own sales channels and the institutions and agencies with which ISFANBUL is in cooperation, our guests are excluded from the services such as guarantees, ticket changes and insurance provided by ISFANBUL. Theme park authorities have the right to confiscate the ticket if the issue is detected.
8.Theme Park tickets will be used for entry, exit and re-entry.
9. Family tickets can have a maximum of 2 full tickets. At least one family member must be at least 18 years old.
10. For pregnant women, if it is determined that the pregnancy is in a condition that will prevent them from using the unit (Theme Park day), a free ticket will be issued only for the pregnant person, the operation directorate will decide whether this ticket will be issued or not.
11. In case of price differences arising from campaigns and discounts, tickets will not be changed unless the campaign and discount conditions allow.
12. İSFANBUL reserves the right to campaign at any time. Visitors who have already purchased tickets do not have the right to demand the difference in price between the price of the ticket they purchased and the price of the ticket with the campaign.
13. The limit on the number of child or infant tickets that can be selected with each full or 60+ ticket is 3.
14. If a child or infant ticket is purchased with a full ticket, the owner of at least one full ticket must be at least 18 years old.
15. At least 1 person in family, student group and other groups must be over 18 years old.
16. Tickets given as a gift in social media campaigns and events and fair organizations cannot be sold to someone else for money or offered for sale on social media channels and online. Offered tickets are canceled
17. 0 - 3 Years Free!
1. Only the date can be changed on the ticket. For the change of other information, the return process and rules apply.
2. After the ticket date has passed, no change is made.
3. Unprinted tickets purchased from the internet or call center can be changed until 15:00 on the ticket date through the call center and internet.
4. Tickets purchased at the box office or mobile box office cannot be changed via the call center or the web. In order to make the change, it is necessary to apply to the Theme Park box offices until the ticket date at the latest.
5. When a higher fare ticket is exchanged for a lower fare ticket, the fare difference will not be refunded. If the ticket is changed to a higher fare ticket, the difference will be charged. When the tickets purchased at the campaign price are requested to be changed, the prices on the newly selected ticket date are valid, so there is a difference collection.
6. For all printed ticket changes, the receipt or invoice must be physically returned to the box office along with the ticket. Refunds will not be applied to tickets that are not returned.
7. Printed tickets can only be changed from the box office until the ticket date.
1) Event tickets cannot be canceled or refunded. Changes are made through the call center at 0850 777 0 100.
2) Bilet.com, as an authorized ticket sales agent, sells tickets on behalf of the "organiser, event venue, club or theater" ("Event Organizer") that organizes the tour/event you purchased the ticket for, but does not have the right and authority to determine ticket prices or seating. does not have. In addition, the organization company reserves the right to deny admission to the event venue by refunding the ticket price of those who are deemed unsuitable for the event / tour. The business performs entry-exit operations within the general rules.
3) The Event / Tour Organizer can cancel events / tours or change their dates for various reasons. In this case, the organizer determines and announces the procedure to be applied. Bilet.com is not responsible for canceling the event/tour and/or changing the date, but the Organizer is responsible. In the event that a tour/event is canceled or rescheduled, we will make reasonable efforts to notify ticket holders of such cancellation or change, subject to the necessary authorization from the Event Organizer.
4) As a rule, all ticket sales are final. You do not have the right of withdrawal for the tickets you have purchased pursuant to Article 15 (g) of the Distance Contracts Regulation. In case of cancellation or postponement of the event / tour, the Event Organizer has the right to impose some limitations on the reimbursement terms, as well as the right to make changes in the program. In this context, Bilet.com does not assume any responsibility.
5) For the extra services (transfer, rafting, yacht tour, etc.) provided by the supplier companies via Bilet.com, the transport authorization certificate in accordance with the Road Transport Law No. 4925 and the Maritime Tourism Regulation and the Road & Sea Transport Mandatory Seat Person Accident Insurance General Conditions belong to the contractor company and Bilet.com is not responsible for the documents and contents of these services.
6) Bilet.com is not under any other liability, commitment and responsibility regarding tickets/ticket sales and/or tours/events, apart from the relevant service fee. You acknowledge, declare and undertake in advance that Bilet.com's liability is limited to this article and that, under whatever name, you will not accept Bilet.com responsible, except for the liability limit in this article.
7) By purchasing the ticket and confirming the order, you are deemed to have accepted the terms of this contract.
All of these terms and conditions are subject to Turkish Law. Bilet.com; Before purchasing your ticket, we have informed all consumers about the terms and content of the contract beforehand, and by purchasing the ticket and confirming the order, you will be deemed to have accepted that you have been informed about the arrangements of this contract and that this article is a means of proof in the form of written evidence.
1) Cancellation/refund and change cannot be made on coupons.
2) Coupons (except Etiler Akmerkez, Isparta, Güngören AVM and Avcılar Barış Manço) are valid in all Cinema Pink theaters, including 3D movies, during weekdays and weekend sessions.
3) The expiry date of the coupons is January 20, 2019.
4) Coupons are not personalized. It can be gifted.
5) By sending your PNR code to the box office attendant, you can receive your free admission ticket to the movies and sessions that your coupon is valid for.
With your approval, the policy is signed by Orient Sigorta A.Ş. and sold by Hepstar authorized agency with plate registration number T14113-CEM09. The personal data you have provided will be recorded, classified, processed, stored, updated within the framework of Law No. 6698 and relevant legislation, and will be transferred to third parties and abroad when permitted by the legislation.
The insurance you will buy is provided by Hepstar company and the carrier companies (BUDO, ERTURK) have no relationship with the insurance. Accident etc. In such cases, Hepstar should be contacted.
Children aged 0-36 months are free of charge. Get your ticket from the reception during your visit.
Child tickets are valid for visitors under the age of 14.
Adult tickets are valid for our visitors between the ages of 14-64.
It is obligatory to present your ID at the reception at the entrance of the aquarium for students, teachers and visitors with tickets aged 65 and over.
Family Package is valid for Mother, Father and 2 children under 14 years old. In order to add a child to the family package, a "Family Package Extra Child" ticket can be purchased.
The "Family Package Extra Child" ticket can be used alongside the family package ticket. It is not valid on its own.
Children under 14 years old must be accompanied by 1 adult aged 18 and over
Tickets purchased are valid for 30 days. The validity period cannot be extended and tickets cannot be refunded.
There are no refunds or cancellations of tickets purchased online. Please read all terms carefully.
Tickets purchased online and promotions and campaigns cannot be combined or used together.
A person can purchase a maximum of 10 tickets at a time. You can contact us to buy more tickets.
All rights of this site belong to Digital Trade A.Ş. and it is operated by this institution. Digital Trade A.Ş., which is meant by the words "We" and "Us" when specifying the terms of use; What is meant by the expressions "you" and "you" are our valued customers who visit our site. The terms of use must be visited and reviewed before using our site. When you use the Bilet.com website, you are deemed to have accepted these rules.
You agree to cover the responsibilities, lost returns and costs that may occur in case of violating the terms of use. The information contained in these terms of use determines the rules of your agreement with us. No written or verbal explanations other than this will be accepted. The use of the site, the data loaded from the site and the terms of use will be processed within the scope of the laws of the Republic of Turkey.
Bilet.com does not take any responsibility for the cancellation and refund of the transaction. Your transactions are carried out in accordance with the conditions of the company you have booked. Changes and updates made by companies regarding cancellation and refund procedures should be followed on the website of the relevant company. Bilet.com is not responsible for changes and updates made by companies without prior notice.
1. Istanbulkart; It can be used within the framework of the procedures and principles determined in the IMM Istanbulkart Regulation.
2. Istanbulkart loading and purchasing transactions should only be made through the authorized service points https://www.istanbulkart.istanbul/ website, Istanbulkart application centers, istanbulkart mobile application, Istanbulkart representatives and ticketmatiks. (Individual Istanbulkart sales and visa procedures are carried out at Istanbulkart application centers.)
3. The User accepts and undertakes that the information and content provided by him within the Application are correct and in accordance with the law. The Application is not liable and responsible for investigating the accuracy of the information and content transmitted to the Application by the User or uploaded, changed and provided by the User through the Application, undertaking and guaranteeing that this information and content is safe, accurate and lawful, and that such information and content is incorrect or inaccurate. It is not responsible for any damage that may occur due to its fault.
4. The User accepts, declares and undertakes that all transactions made from the Application belonging to him are carried out exclusively and independently by him.
5. Those who benefit from the products and services offered by Bilet.com can only transact within the Application for lawful purposes. The legal and penal responsibility of the user in every transaction and action within the Application belongs to him.
6. Orders created cannot be canceled or returned. The customer is deemed to have declared that he accepts these terms.
7. Since the order transactions cannot be canceled in istanbulkart uploads made through Bilet.com, Bilet.com does not bear the responsibility for the transactions made without the cardholder's knowledge of the card for which the payment is made. In this case, the responsibility belongs to the user/cardholder and all responsibility, especially the damages arising from this situation, belongs to the User.
1. Name of the Parties: DIGITAL TRADE YAZILIM BİLİŞİM EĞİTİM DANIŞMANLIK TURİZM ve TİC A.Ş. Address: Universite Mah. Entertech Technokent Office:322 Avcilar/Istanbul. Telephone/Fax Number: +90 212 691 64 26 Internet Address: www.bilet.com E-Mail: info@bilet.com Mersis / Registry Number: 0295049081900018 / 944948 Tax Office/No: Avcılar VD – 3950490819 With Digital Trade on one side On the other hand, the payment service user (hereinafter referred to as the User in this Agreement) who has approved this Agreement in order to provide the services offered by Digital Trade, have agreed on the following issues in order to determine the continuous payment relations, terms and conditions related to them. Digital Trade Inc. istanbulkart Terms of Use and Framework Customer Agreement will be briefly referred to as the Agreement from now on. In this Agreement, the User and Digital Trade may be jointly referred to as the "Parties" and individually as the "Party".
2. Definitions Subscription: The right to use public transportation, which is used only in the Istanbul transportation network, whose price and terms of use are determined by UKOME and loaded into istanbulkart, Buyer: By using the istanbulkart services to provide goods or services to the User and/or to whom the funds subject to the payment transaction are requested to reach. the real or legal person to whom the payment is made, Anonymous Card: non-personal istanbulkart, BRSA: Banking Regulation and Supervision Agency, Direct Debit Transaction: Given by the Sender to his own payment service provider, the Receiver or the Receiver's payment service provider. based on the approval, the payment service where the payment transaction is initiated by the Receiver and the Sender's payment account is debited, Electronic Money Issuing Organization: Belbim Elektronik Para ve Dağıtım Hizmetleri Anonim Şirketi, Electronic Money (e-Money): Fund accepted by the electronic money issuer The monetary value of the issued e-Money, which is exported against, stored electronically, used to perform the payment transactions defined in the Law and accepted as a means of payment by real and legal persons other than the electronic money issuer, Electronic Money Account: The User's Account Funds: Banknotes, coins, cash or electronic money, Converting e-Money into banknotes, coins or cash Sensitive Payment Data: Password, security question, certificate, encryption key and PIN, card number used by the User in issuing the Payment Order or verifying the User's identity, which may allow fraud or fraudulent transactions on behalf of the User, in case of seizure or alteration, Service: e-Money and Payment Services offered to the User by Digital Trade within the scope of the permission obtained from the BRSA, and the BRSA and/or the CBRT. Other permitted services, Service Point (Transaction Point): Devices such as ATMs, kiosks, where users can perform transactions related to e-Money and Payment Services themselves, IMM: Istanbul Metropolitan Municipality, IBM: Istanbulkart Application Centers or IMM Beyaz Desk Points, istanbulkart: Payment instruments valid and used in the services offered by Belbim, istanbulkart System: Web pages, Mobile applications, e-Money accounts and Payment instruments, Istanbulkart Regulation: The regulation, which is an annex to this contract, enacted by the Istanbul Metropolitan Municipality Municipal Assembly and regulating the provisions regarding the use of Istanbulkart in public transport, Law: Law on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions No. 6493. u, Personalized Card: By using personal data, a person can be transferred digitally (via istanbulkart website or mobile application) or through İBMs (MAVI Card, DISCOUNTED istanbulkart, etc.). Identifier: Combination of numbers, letters or symbols specific to Users by Belbim in order to identify the Users and distinguish them from other persons, Legislation: Law, Regulation, Communiqué and Financial Crimes Other relevant legal regulations, especially the regulations of the Research Board (MASAK), Customer Services (Call Center): The system that works on evaluating and resolving user complaints, informing the relevant User when necessary, Payment Tool: determined between Digital Trade and the User and by the User Card, mobile phone, password and similar personal tool used to execute the Payment Order, Payment Order: The instruction given by the User to Belbim or the System Partner to execute the Payment Transaction, Payment Transaction: Upon the instruction of the Sender or the Receiver Fund deposit, transfer or withdrawal activity, Payment Account: Account opened on behalf of the User and used for the execution of the payment transaction, Payment Service: Services specified in Article 12 of the Law, System Partner: Performance of e-Money and Payment Services through Belbim's istanbulkart System or the bank or other financial institutions with which it cooperates during the processing and third parties involved in the completion of e-Money and Payment Services, CBRT: Central Bank of the Republic of Turkey, Communiqué: Communiqué on the Management and Supervision of Information Systems of Payment Institutions and Electronic Money Institutions' i, Representative: Real or legal person acting on behalf and on behalf of Belbim, TUHİM: IMM Public Transportation Services Directorate, UKOME: IMM Transportation Coordination Center, Remote Communication Tool: letter, catalog, telephone, fax, radio, television, Any means or medium that allows the conclusion of a contract without physical confrontation, such as e-mail message, internet, short message services, Fees and Commissions: Fees and commissions to be made to Belbim by the user at the website www.istanbulkart.istanbul and this Member Merchant: Real or legal persons who accept Belbim's payment instrument within the framework of an agreement with Belbim in return for the goods and/or services to be provided and/or benefit from the Services offered by Belbim, Regulation: Payment Services and Electronics. Regulation on Money Issuance and Payment Institutions and Electronic Money Institutions, Visas: Document, corporate web service, etc. means the process of extending the usage and/or privilege (free, discounted, etc.) period of istanbulkart at regular intervals, with or without a fee, by verifying the rightful ownership through ways.
3. Subject of the Agreement The subject of this Agreement is to determine the scope of the Services to be provided to the User by Digital Trade and the rights and obligations of the Parties regarding these services. This Agreement is a determinative framework agreement for all agreements prepared for the Services offered by Digital Trade. The provisions regarding the use of Istanbulkart in public transportation vehicles are regulated in the Istanbulkart Regulation, which is an annex to the Agreement.
4. Service Principles 4.1. The User will be able to benefit from the services offered by Belbim through the Electronic Money/Payment Account to be created with Belbim and/or the Payment Tools to be allocated to him, as stated below.4.2. The user submits the information and documents regarding the requested service to Belbim through the channels determined by Belbim. During account opening, Belbim, within the framework of the principle of knowing the customer and depending on whether the User is a real or legal person, TR Identity / Trade Registry No, Name Surname / Title, Address Information, Tax No, Signature Circular etc. reserves the right to request information and documents. Belbim reserves the right to request different information and documents from the User and to determine their transmission channels according to the nature of the service provided and the provisions of the relevant legislation. 4.3. User 4.2. Belbim reserves the right to refuse the User's request to use the Service, even if it submits the information and documents in the article to Belbim. 4.4. The user shall obtain istanbulkart or other payment instruments valid in the system only from channels authorized by Belbim (Representatives, İBMs, istanbulkart website, Belbim or Representative Service Points), and these payment tools are istanbulkart website/mobile application and Belbim internet. It will be able to fill through the Filling Points (Representatives, İBMs, Belbim or Representative Service Points) published on the website. 4.5. The user must ensure that the devices to which he will refill his istanbulkart or spend from his istanbulkart are original (with Belbim logo) devices, kiosks belonging to Belbim Representatives or Member Businesses, or the devices where the transaction is made (ODM, POS Machine, Bank ATM, etc.). ) It will be noted that it belongs to the Member Establishments/Representatives announced on the website of Belbim. 4.6. Belbim services; It is at the sole discretion of Belbim to decide on the supply, scope, methods and continuing to provide services with these methods, adding new methods or removing some methods. 4.7. Within the scope of its services, Belbim will define the amounts it has delivered to itself or its Representatives for the purpose of issuing e-Money/Depositing Money to the Payment Account pursuant to the instruction of the User as e-Money to the Payment Tool of the User and/or transfer it to the Payment Account; will also send the e-Money and/or the amount in the Payment Account to the Buyer/Buyer's Payment Service Provider in line with the User's Payment Order. 4.8. Belbim may set limits for the card, mobile phone, password and similar personal tools (Payment Tool) used by the User for the transactions (filling/spending order) to be performed within the scope of the Service, change or cancel the limits it has determined. The User agrees that he/she is bound by the transaction limit rules determined by Belbim or the relevant legislation -until Belbim makes any changes- and cannot perform any transactions over this limit. Belbim will be able to update transaction limits at any time by making a notification at www.istanbulkart.istanbul. 4.9. The transaction limit of one-time transactions and monthly total transactions to be made within the scope of this Agreement will be determined by Belbim and these limits may be revised at any time. Limits for Istanbulkart Services are available in the link (www.istanbulkart.istanbul), but for Users whose identity has not been confirmed, the limits are as specified in the MASAK Legislation. The user agrees that he will not perform any transactions outside the limits set by Belbim.
4.10. In case the transaction limits exceed the amounts specified in the Regulation or MASAK Legislation, to the points determined by Belbim (IBM and Representative Points) in order to verify the identity of the User, personally or through their representatives (proxy, legal representative, parent, guardian, etc.). It is required to submit an application, provide the information and documents requested by Belbim, and sign this Agreement in person or approve it via remote communication tools. 4.11. Regarding anonymous cards; In cases where the payment instrument cannot be closed for use or subsequent uses cannot be prevented, in case the payment instrument is lost, stolen or used against the User's will, even if a notification is made by the User, Belbim's Payment Services and Electronic Money Issuance and Payment Institutions and Electronic Money Institutions are subject to 44 of the Regulation. It has no obligations and responsibilities in terms of the relevant provisions of the Regulation, particularly the fourth paragraph of Article 45 and the fifth paragraph of Article 45. Except for the cases where Belbim has not taken any measures to make the notification, the notification cannot be made to ALO 153 or the Belbim Customer Services line, Belbim is unable to freeze the payment account or disable the payment instrument, all liability, especially the damages arising from the use of the payment instrument, is entirely the User. It belongs to. 4.12. In the event that Belbim cannot prove that it is authorized in the payment transaction, in anonymous payment instruments/cards or for other reasons arising due to the characteristics of the payment instrument; The burden of proving that he did not approve the payment transaction, that the transaction was not recorded correctly and was not recorded in the accounts will be on the User, and also the fifth and sixth paragraphs of Article 45 of the Regulation will not be applied. In this case, Belbim does not have any liability and responsibility regarding the said paragraphs, and all liabilities and responsibilities belong entirely to the User. 4.13. In case of loss or theft of anonymous payment instruments/cards, the responsibility lies entirely with the User. It has been accepted by the User that these cards/payment tools can be used and refilled by others. Blacklist, transfer, return etc. for anonymous istanbulkarts. transactions will not be made. If personal cards are lost or stolen, the card will be forfeited. The responsibility of the undeclared cards belongs to the cardholder. 4.14. The user shall protect the payment instruments/card against theft and loss, shall not give them to anyone else, shall not allow them to be used, and shall not use someone else's card. Belbim cannot be held responsible for such situations and consequences. The user will deliver the cards he finds to Belbim contact points, member workplaces, representatives and notify them to the ALO 153 line.
5. Since the order transactions cannot be canceled in istanbulkart uploads made through Bilet.com, Bilet.com does not bear the responsibility for the transactions made without the cardholder's knowledge of the payment card. In this case, the responsibility belongs to the user/cardholder and all responsibility, especially the damages arising from this situation, belongs to the User.