When you top up money with your Istanbul card, you can inquire about the status of your balance top up using the instruction number . You can access information about your previous shipments and the points you have earned by entering your information on the Public Transportation Instruction Inquiry panel. In case of any waiting or payment refusal, you can get support from our call centers and learn detailed information.
The order number is a tracking number given to you when you make a payment order to your public transport card. This number is sent to you via e-mail and SMS.
If you do not remember or cannot reach your e-mail address and you have not received a message on your phone, you can get support by contacting us via bilgi@bilet.com e-mail address or contact form .
Belbim Phone Numbers
Individual: 153
Corporate: 444 2 161
Landline: 0212 465 51 93
One should definitely pay attention to untrusted and copied sites. When you encounter a platform you have not used before, check the contact information and make sure it is correct.
Check the validity of the payment method you entered during the upload process. Otherwise, the balance upload process may be suspended.
After loading, if your phone has NFC feature, you can load it directly to your card. If there is no NFC feature, you must touch the devices or loading points on the turnstiles and buses after loading the money.