Bilet.com is committed to protecting your privacy. This privacy statement explains the data collection and use practices of Bilet.com. Accessing this Site indicates that you accept the information collection and use practices described in this privacy statement.
Collection of Your Personal Information
You may use this information when registering on Bilet.com or purchasing Bilet.com products and receiving information about its services, participating in competitions, ordering e-mail newsletters, participating in special sites or services with limited access, registering for an event or training. We ask you when we need information that personally identifies you (personal information) that allows us to contact you to carry out a transaction you have requested or to provide you with a service. The personal information we collect may include information about your name, title, company or organization name, work email address, work phone number, work or home address, and job description.
The Site may collect certain information about your visits, such as the name and Internet Protocol (IP) address of the Internet service provider you used to access the Site, the date and time you accessed the Site, the pages you accessed while you were on the Site, and the Internet address of the Website that linked you directly to our site. This information is used to improve the site, analyze trends, and administer the Site.
The use of Bilet.com provides the opportunity to communicate with Bilet.com employees, experts and similar users to share information and news about its members, products and related technologies. Bilet.com warns you to be careful not to disclose your real e-mail address or other personal information in news groups, chats or other public forums in order to prevent your e-mail address or other personal information from being collected by others or used for inappropriate or harmful purposes.
Use of Your Personal Information
Personal information collected on the Site is used to operate the Site and provide services or carry out transactions that you request or authorize.
To support these uses, Bilet.com aims to provide more effective service to its customers, to improve the Site and other related Bilet.com products or services, and to make the Site easier to use by eliminating the need to enter the same information repeatedly or to customize the Site according to your specific preferences and interests. may use personal information. In order to ensure that your relations with Bilet.com remain balanced, the information used by Bilet.com may be combined with information collected by other Bilet.com services.
We may use your personal information to provide you with important information about the products or services you are using, including critical updates and notifications. Additionally, with your permission, we may send you information about other Bilet.com products and services and/or share this information with other Bilet.com partners so that they can send you information about their own products and services.
For research purposes, we combine data about site visits with anonymous demographic information and may use this information in the aggregate to provide more useful content. In some sections of the Bilet.com site with access restrictions, we may combine site visit data with your personal information, with your consent, in order to provide personalized content. If you do not allow, we will not provide you with personalized service and we will not combine your personal information with your site visit information.
When you agree to receive promotional e-mails, Bilet.com may use customized links or similar technologies to track the e-mails you click. We may associate this information with your personal information so that we can send you more relevant emails or sales information. Each email contains unsubscribe links that allow you to stop receiving such messages.
Some Bilet.com services allow individuals to publicly disclose certain personal information, such as Bilet.com partners who wish to publish application information as a commercial service. Participation in such services is always voluntary.
Bilet.com may disclose your personal information when requested as a legal obligation or (a) to comply with legal requirements or to comply with legal processes notified to Bilet.com or the Site; (b) to protect and defend the rights and property of Bilet.com and our website family; (c) It may disclose in good faith that it is necessary to take action in emergencies for the safety of Bilet.com employees or agents, users of Bilet.com products or public safety.
Control of Your Personal Information
Unless stated otherwise in this notice, the personal information you provide on the Site will not be shared outside Bilet.com and its controlled subsidiaries and affiliates without your permission. As explained in the next section, you can access your personal information and make choices about how you want to be contacted.
Please note that this privacy notice and the choices you make on the Site do not necessarily apply to personal information you may have provided to Bilet.com in the context of other, separately operated Bilet.com products and services.
Access to Your Personal Information
You can review and edit the personal information and connection preferences you provide on this Site on your own page. You will be asked to enter your username and password before your personal information is displayed.
You can do the following on your page:
You can view and edit the personal information you have provided to us on Bilet.com.
You can specify whether you want Bilet.com to send you marketing information.
You can indicate whether you want third parties to contact you.
Some services offered on Bilet.com may collect information that cannot be accessed from the Profile Center. However, in such cases, you may access your personal information by contacting Bilet.com as described at the end of this notice or through other means described by the service in question.
Security of Your Personal Information
Bilet.com has adopted the principle of protecting the security of your personal information. We use a variety of security technologies and procedures to protect your personal information from unauthorized access, use or disclosure. For example, we store the information you provide on computer servers with limited access located in controlled facilities.
Cookies
This Site uses Cookies to facilitate the registration process and to personalize the Site. Cookies are small text files placed on your hard disk by the Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by the Web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is for convenience to save you time. For example, if you personalize a web page or navigate a site, a cookie helps the site recall certain information about you on subsequent visits. This simplifies the process of exporting relevant content, makes navigation easier, etc. When you come back to the website, the information you previously provided can be retrieved so that you can easily use the features of the site that you customized.
Web beacons or action tags, also known as clear gif technology, may be used to deliver cookies to our site. This technology is a tool we use to compile aggregate statistics about usage of the Bilet.com Web site, such as the number of users who clicked on key elements (such as links or graphics) on a Bilet.com Web page, blog or newsletter. We may share aggregate site statistics with our partner companies.
You can accept or reject cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to take full advantage of the interactive features of this and other Web sites you visit. Bilet.com Usage
This Site uses a username and password to provide login and registration services. When you want to log in to the Site using a username and password, you must enter a password along with your e-mail address. You are solely responsible for the security of your username and password and their use by unauthorized persons.
Application of this Privacy Notice
For any questions you may have regarding this notice, please contact Bilet.com Site Management.
Changes That May Be Made to This Privacy Notice
We may update this privacy notice from time to time. When doing this, we also change the "last updated date" section at the top of the privacy statement. We will notify you of any significant changes to this privacy notice by placing a prominent notice on the home page of our website or by directly sending you a notification. We encourage you to periodically review this privacy notice to stay informed about the methods we use to protect the personal information we collect. Your continued use of the service means that you accept this privacy statement and any updates that may be made.
Statement on the Protection of Personal Data
1. Purpose and Scope of the Policy
Personal Data within the scope of KVK Law; It refers to all kinds of information regarding an identified or identifiable natural person. According to the provisions of KVKK, the natural or legal person who determines the purposes and means of processing personal data and is responsible for the establishment and management of the data recording system is described as the data controller. In terms of KVKK, our company's position is Data Controller.
This document (“Policy”) has been written to inform the natural persons whose personal data our Company processes as the data controller within the scope of Article 10 of the KVKK. Bilet.com reserves the right to update this Statement on the Protection of Personal Data at any time within the framework of any changes that may be made in the current legislation.
2. Personal Data Collection Methods and Legal Basis
Bilet.com collects personal data from the www.bilet.com website, through the mobile applications of the website, social media accounts, cookies, call center, notifications from administrative and judicial authorities and other communication channels, in audio, electronic or written form, in commercial relations with our company. In a physical or virtual environment, face to face or distance, verbally or in writing or electronically, KVK is received from people who share their personal data through business cards, CVs, bids and other means for purposes such as establishing, applying for a job, making an offer, etc. It collects personal data in accordance with the personal data processing conditions specified in the Law and in line with the legal reasons specified in this Personal Data Protection Policy.
There are regulations in various laws regarding the use of personal data. First of all, the principles of protection of personal data are determined by KVKK. In addition, Law No. 6563 on the Regulation of Electronic Commerce also contains provisions regarding the protection of personal data. In some cases, criminal sanctions are foreseen for the protection of personal data through the provisions of the Turkish Penal Code No. 5237.
On the other hand, data must be collected and used in order to fulfill our obligations arising from the Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
3. Purposes of Processing Personal Data
In accordance with the law, personal data cannot, as a rule, be processed without the explicit consent of the data owner. Bilet.com will be able to record, store, update, disclose, transfer, classify and process your personal information to third parties in cases and to the extent permitted by the legislation.
Your personal data is used for the following purposes:
- Confirming the identity information of the person who purchased tickets via the website/mobile applications,
- To record address and other necessary information for communication,
- To communicate with our customers regarding the conditions, current status and updates of the contracts we have concluded under the relevant articles of the Law on Distance Sales Contracts and Consumer Protection, and to provide the necessary information,
- To organize all records and documents that will be the basis for the transaction in electronic (internet/mobile etc.) or paper environment,
- To fulfill the obligations assumed in accordance with the contracts we have concluded under the relevant articles of the Law on Distance Sales Contracts and Consumer Protection,
- To provide information to public officials on matters related to public security upon request and in accordance with the legislation,
- To provide a better service to our customers, to provide information to our customers about the products that our customers may be interested in, "taking into account the interests of our customers" and to convey campaigns,
- To increase customer satisfaction, to recognize our customers who purchase tickets from the website and/or mobile applications and to use them in customer circle analysis, to use them in various marketing and advertising activities, and to organize surveys in electronic and/or physical environments through contracted organizations in this context,
- To be able to offer suggestions to our customers by our contracted institutions and solution partners and to inform our customers about our services,
- To evaluate customer complaints and suggestions regarding our services,
- To be able to fulfill our legal obligations and exercise our rights arising from the current legislation.
- The personal data of our employees may be processed without consent to the extent necessary for business relations. However, Bilet.com ensures the confidentiality and protection of its employees' data. According to the Law, individuals' race, ethnic origin, political opinion, philosophical belief, religion, sect or other beliefs, appearance and clothing, association, foundation or union membership, health, sexual life, criminal conviction and security measures, as well as biometric and Genetic data is special personal data. Bilet.com also takes adequate measures determined by the Board, in addition to the approval of the relevant person, in the processing of special personal data. Special categories of personal data can be processed without the consent of the person, but only in cases permitted by the Law.
4. Our Company's Rights and Obligations Arising from the Law
Personal data is processed by our company in accordance with Article 20 of the Constitution and Article 4 of the Personal Data Protection Law (KVKK),
- In accordance with the law and the rules of honesty,
- Accurate and up to date when necessary,
- Pursuing specific, clear and legitimate purposes,
- linked to the purpose,
- In a limited and measured way,
- By keeping it for the period stipulated by law or required for the purpose of processing personal data,
- It is processed based on one or more of the conditions specified in Article 5 of the KVKK.
Personal data shared with Bilet.com is under the supervision and control of Bilet.com. Bilet.com has undertaken the responsibility, as data controller, to establish the necessary organization and to take and adapt technical measures in order to protect the confidentiality and integrity of information in accordance with the relevant legislation in force. Being aware of our obligation in this regard, we would like to state that we have taken the following administrative and technical security measures. In this context, we would like to inform you that we always update our data processing policies.
Your critical payment information is not kept in any way, it is encrypted in accordance with the standards required by the relevant payment system and transmitted to the relevant bank-payment system infrastructure.
Access authorization and control matrices have been created for employees to prevent personal data collected from the website or mobile application from being processed unlawfully.
The rights you have pursuant to KVKK are the obligations of Bilet.com. We would like to inform you that we process your personal data with this awareness and to the extent required by the legislation, in case of legal changes, we will update this information on our page in accordance with the new legislation, and you can always easily follow the updates on this page.
In accordance with Article 4 of the KVKK, Bilet.com has the obligation to keep your personal data accurate and up-to-date. In this context, in order for Bilet.com to fulfill its obligations arising from the current legislation, our customers are required to share accurate and up-to-date data with Bilet.com. If your data changes in any way, we kindly ask you to update your data by contacting us through the communication channels specified below.
Our company stores the personal data it processes for the periods determined by the legislation, and if a separate period is not specified in the legislation; Personal data is stored for the period required to be processed in accordance with our Company's practices and commercial life practices, depending on the services our company offers while processing that data, and after this period, only for the periods deemed necessary in practice to serve as evidence in possible legal disputes. After the specified periods expire, the personal data in question is deleted, destroyed or anonymized.
5. Rights of Data Owners Arising from the Law
According to Article 11 of the Law, personal data owners;
- Learning whether personal data about him or her is being processed,
- Requesting information about personal data if it has been processed,
- Learning the purpose of processing personal data and whether they are used for their intended purpose,
- Knowing the third parties to whom personal data is transferred at home or abroad,
- Requesting correction of personal data if they are incomplete or incorrectly processed,
- Requesting the deletion or destruction of personal data in case the reasons requiring processing are eliminated, even though it has been processed in accordance with the law and other relevant legal provisions,
- Requesting that transactions made as a result of correction, deletion and destruction requests be notified to third parties to whom personal data has been transferred,
- Objecting to the emergence of a result that is unfavorable to the individual by analyzing the processed data exclusively through automatic systems,
- In case of damage due to unlawful processing of personal data, they have the right to demand compensation for the damage.
Click here to access the Contact Form that you can use to submit your requests.
The second paragraph of Article 28 of the Law regulates that, in certain cases, the data owner cannot request anything other than compensation for damages from the data controller. According to this,
- Processing personal data is necessary for the prevention of crime or criminal investigation,
- Processing of personal data made public by the relevant person,
- Processing of personal data is necessary for the execution of auditing or regulatory duties and disciplinary investigation or prosecution by public institutions and organizations and professional organizations that are public institutions, based on the authority granted by the law,
- Personal data processing is necessary to protect the economic and financial interests of the State regarding budget, tax and financial matters,
- In these cases, the rights specified above cannot be exercised regarding the relevant data.
6. Transfer of Personal Data
Sharing of our customers' personal data with third parties takes place within the framework of the customers' permission, and as a rule, personal data is not transferred to third parties without our customers' consent.
However, personal data is shared with courts and other public institutions due to and limited to our legal obligations. In addition, personal data is transferred to contracted third parties in order to provide the services we undertake and to control the quality of the services provided.
Necessary technical and legal measures are taken to prevent rights violations during data transfer to third parties. However, Bilet.com is not responsible for the data protection policies of the third party receiving personal data and for any violations that occur in the risk area under the responsibility of the third party.
Your personal data may be shared with Bilet.com's program partner institutions and organizations with which we cooperate in order to carry out our activities, with domestic/international individuals and institutions from which we receive services for storing data in the cloud, with domestic/foreign organizations with which we have an agreement to send commercial electronic messages to our customers, with the Interbank Card Center, with whom we have an agreement. In order to provide better service to banks and to you and to ensure customer satisfaction, it can be shared with various agencies, advertising companies and survey companies at home and abroad, as well as other domestic/international third parties and our relevant business partners within the scope of various marketing activities.
Personal data by our company; It will only be transferred to foreign countries after they are declared by the Personal Data Protection Board to have adequate protection. For countries declared to lack adequate protection; Personal data will be transferred in cases where the data controllers in Turkey and the relevant foreign country undertake to provide adequate protection in writing and have the permission of the Board.