Cancellation, Return and Exchange

You can change your ticket within the framework of the rules set by the Airline Companies. Exchange rules may differ for different ticket types.
Moreover;
  • The Airline Company may charge additional fees for changes.
  • Date, time, route and ticket class changes are possible for flight tickets.
  • Changes can be made up to 90 minutes before your flight.
You can connect to our call center to make changes.
To avoid waiting during your transaction, you can submit your request by sending an e-mail to bilgi@bilet.com or filling out the contact form . Once your request is checked, we will get back to you as quickly as possible.
  • Flight tickets can only be used by the person in whose name they were purchased. It cannot be transferred to anyone else by changing the name and surname information.
  • If the name information is entered incorrectly, only changes of up to 3 letters are allowed by the Airline Company. If you entered your name incorrectly when purchasing a ticket, you can request correction by sending an e-mail to bilgi@bilet.com or filling out the contact form .
  • If you entered your TR ID number incorrectly, you can correct it during check-in.
Airline companies' rules and legal regulations apply to flight ticket cancellation and change transactions. Airlines may charge additional fees depending on the tickets to be exchanged.
When the Airline Company changes the flight day or time, it may offer free cancellation or change. However, this may vary depending on the change made and the Airline Company.
To get detailed information and take action regarding your ticket, you can send an e-mail to bilgi@bilet.com , fill out the contact form or contact us at our call center.
In case of voyage cancellation, to exercise your right to an uninterrupted refund or free change, you can send an e-mail to bilgi@bilet.com , fill out the contact form or contact us at our call center.
All flight tickets can be canceled free of charge within the first 60 minutes after purchasing the ticket.

If more than 60 minutes have passed since the ticket was purchased, the relevant rules of the airline companies apply during the flight ticket cancellation and refund processes. Rules and fees may vary between airlines.

In line with your request , instant refund offers will be received from the relevant airline and your ticket will be canceled with your approval.

You can contact our call center to cancel.
To avoid waiting during your transaction, you can submit your request by sending an e-mail to bilgi@bilet.com or filling out the contact form . Once your request is checked, we will get back to you as quickly as possible.
Refund offers for flight ticket cancellations are received instantly from the relevant airline company. Depending on the airline company's rules regarding cancellation and refund, the deductions made in the amount to be refunded may vary.
In case of ticket cancellations, additional products purchased with the ticket will not be canceled automatically. You must cancel separately for these.
Yes, when you change your flight ticket, you can benefit from the same products and services that you purchased with your flight ticket.
When your cancellation is completed, your refund will be deposited to the account you used to make the purchase. If you purchased with a credit card, the refund will be made to the same credit card.
The refund process for your canceled ticket will be initiated on the same day. Transfer of the refund to your account may vary depending on bank and card type. To confirm that the refund has been made, you can send your request to bilgi@bilet.com or fill out the contact form . In case of delays, you can contact your bank to get information.
The refund process for canceled tickets is initiated instantly by Bilet.com. Transfer of the refund to your account/card may vary depending on the bank and card type.

It may take 1-7 business days for the refund amount to be reflected on your credit card by the bank, and 1-23 business days for it to be reflected on your account card.

In cases that exceed the specified period, you must first contact your bank. To get support, you can submit your request by sending an e-mail to bilgi@bilet.com or by filling out the contact form .
The refund process for canceled tickets is initiated instantly by Bilet.com. Transfer of the refund to your account/card may vary depending on the bank and card type.

It may take 1-7 business days for the refund amount to be reflected on your credit card by the bank, and 1-23 business days for it to be reflected on your account card.

In cases that exceed the specified period, you must first contact your bank.
To get support, you can submit your request by sending an e-mail to bilgi@bilet.com or by filling out the contact form .
For cancellations made on the same day as the purchase by credit card, a refund will be made by deleting the purchase from the authorization. In this way, the ticket amount will never be debited from the credit card.