İDO

You can access your ticket information by entering your reservation number (PNR) and surname in the form on the IDO ticket reservation inquiry page. Make sure you enter your information correctly.
For your İDO ticket cancellation and refund transactions, you can reach the İDO call center 24/7 at 0850 222 44 36.
Three different ferry types are used in IDO maritime transportation. These:

FE (Fast Ferry): Carries vehicles and passengers. Vehicles running on LPG/CNG cannot use it.
FC (Ferry Cat): Carries vehicles and passengers. Vehicles running on LPG/CNG can be used.
DO (Sea Bus): Carries only pedestrian passengers.
İDO TICKET CANCELLATION, REFUND AND CHANGE CONDITIONS:

PROMO
  • Discount categories (Child, student, disabled, 65+, press, veterans) are not valid on PROMO tickets.
  • PROMO tickets are non-refundable.
  • In cases where there is more than 1 hour before the departure time, changes can only be made within the valid flight schedule and period, with a deduction of 50% of the ticket amount.
  • Changes cannot be made if there is less than 1 hour left before the departure time.
  • Baggage allowance per person is 20 kg.
ECO
  • Discount categories (Child, student, disabled, 65+, press, veterans) are valid for ECO tickets.
  • In cases where there is more than 12 hours until the departure time of the flight, changes can only be made within the valid flight schedule and period, with a deduction of 10% of the ticket amount.
  • In cases where the flight departure time is between 12 hours and 1 hour, a 30% deduction from the ticket amount can be made and ticket changes or refunds can only be made within the valid flight schedule and period.
  • Changes cannot be made if there is less than 1 hour left before the departure time.
  • Baggage allowance per person is 20 kg.
WE
  • Discount categories (Child, student, disabled, 65+, press, veterans) are valid for BIZ tickets.
  • In cases where there is more than 12 hours before the departure time, ticket changes or refunds can be made without penalty.
  • In cases where the flight departure time is between 12 hours and 1 hour, a 30% deduction from the ticket amount can be made and ticket changes or refunds can only be made within the valid flight schedule and period.
  • Changes cannot be made if there is less than 1 hour left before the departure time.
  • Baggage allowance per person is 30 kg.
FIRST CLASS
  • The special FIRST CLASS ticket fee for 4 people, valid on the Yenikapı-Bursa line, includes 1 car or jeep and 4 people.
  • The special FIRST CLASS ticket fee for 8 people, valid on the Yenikapı-Bandırma line, includes 2 cars or jeeps and 8 people.
  • Discount categories (Child, student, disabled, 65+, press, veteran) are not valid on FIRST CLASS tickets.
  • In cases where the flight departure time is more than 24 hours, a 10% deduction from the ticket amount will be made and ticket changes or refunds can only be made within the valid flight schedule and period.
  • Baggage allowance per person is 30 kg.
You can go to locations such as Bursa, Yalova, Bandırma, Pendik, Kadıköy, Yenikapı, Kabataş, Bostancı with İDO.
The information on the ticket must match exactly the information of the passenger traveling. No one else can travel with the ticket you purchased in your name.