Cancellation, refund and change transactions for Metro Turizm tickets are made through the call centers of the carrier companies. Metro Turizm: 0850 222 34 55
You can make all your other bus ticket transactions online from this page.
For all other bus tickets, it may take 15 business days for credit cards and 30 business days for debit cards for the refunds of canceled or returned tickets to be reflected on the credit / debit card. If the fee is not reflected in your credit card account within the specified period, you can fill out the contact form or contact us via bilgi@bilet.com e-mail address.
According to the rules, online cancellations can be made 24 hours before the bus departure time in some companies and up to 1 hour before the bus departure time in some companies. When purchasing a ticket, it is stated on the payment page that you can cancel your ticket until how many hours before the departure.
Purchased tickets/boarding passes are valid only for the date, time and route written on them. Tickets that are not used on the day, time and route written on them and that are not used on time will be deemed invalid.
The rules determined by the company are valid for Metro Turizm tickets; Cancellations and changes can be made through the Metro Turizm call center at 0850 222 34 55.
Tickets printed at the branch/bus station cannot be canceled online. In this case, you can get information by calling the carrier company's call center or visit the company's sales office to cancel.
It is the responsibility of the carrier company to organize the trip specified in the ticket. Flights may be canceled or postponed by the carrier company for various reasons. The procedure to be applied when a flight is canceled or postponed is determined and announced by the carrier company. In case of cancellation or postponement, information can be obtained from the carrier company branches and the carrier company call center.